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Privacy Policy

Last updated: October 2025

At FeelSafeHub, powered by Safe Space nonprofit (Serbia), we are committed to protecting your privacy and ensuring your data is handled with transparency, responsibility, and care.

Who We Are

FeelSafeHub is an online platform that connects users seeking psychological support with psychology students volunteering under professional supervision. Our mission is to provide accessible, free online counseling while helping students gain supervised practical experience.

If you have any questions, concerns, or privacy-related requests, please contact us at:
📩 siguranprostor@gmail.com

Information We Collect

We value your privacy and collect only the minimum amount of data necessary to provide and improve our services.

  • Anonymous Data:
    We collect non-identifiable, aggregated information (such as session frequency, duration, general feedback, or anonymized text patterns) for research and platform improvement purposes.

  • User Accounts:
    We do not collect or store your email address unless you choose to sign up or log in to the platform.

  • Communication Data:
    All communication happens directly between the student and the user within the platform’s secure environment. No one else has access to private session content.

Purpose of Data Use

The data collected is used exclusively to:

  • Improve the functionality and user experience of the platform.

  • Enhance the quality of psychological support.

  • Contribute to anonymized research aimed at understanding mental health trends and developing better strategies for global mental health systems.

All data used for research is strictly anonymous and aggregated, with no personal identifiers.

Confidentiality and Safety

Your privacy is our priority.

  • All student counselors operate under professional supervision and ethical confidentiality guidelines.

  • We do not share, sell, or disclose personal data to third parties.

  • All sessions are conducted securely and anonymously to protect both users and students.

Data Security

We use secure digital systems to protect data and ensure the confidentiality of all communications. However, as with any online platform, complete security cannot be guaranteed. If you notice any security issue or potential data breach, please contact us immediately at:
📩 siguranprostor@gmail.com

Your Rights

You have the right to:

  • Request deletion of your data.

  • Ask for clarification on how your anonymous data is used.

  • Withdraw from using the platform at any time.

We will process such requests promptly and transparently.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect improvements or legal requirements. Updates will be published on this page with a new revision date.

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